There are many reasons to use a family owned company for your home improvement projects. Here we are going to lay out what we feel are the 5 most important advantages. The following list represents our opinions about family owned companies.
Focus on Customer Satisfaction
We focus on customer satisfaction because we know that is how our company has succeeded where others have failed for over our 50 years in business. Our customers are so satisfied with the work that we regularly receive thank you notes and our customers come back to us when they need other home improvements.
Focus on Customer Service
Our focus on customer service is evident in our practice of giving free in-home estimates. During our in-home estimate we answer all the questions and concerns about a given home improvement. We make sure our clients can make an informed decision with all the information available. Customer service in our eyes doesn’t stop when the project is completed. We ensure our clients have us available if any future needs or questions arise.
Our customer satisfaction and customer service doesn’t come at the expense of personal touch. We look at every family we help as people not just another customer. We don’t just go from client to client as you might get with a huge enterprise.
Supporting Local Economy
When you do business with us you strengthen Idaho’s local economy. In keeping your project with a local family owned company you support Idaho. Your money won’t go to some large company based in a different state. We are based in Boise, Idaho.
We want our customers to trust us and we earn and maintain that trust through our actions. Pacific Home and Patio earns repeat customers and has been in business for over 50 years with many return clients which is evidence of the level of trust we enjoy with our clients.